What Is CDJapan Proxy Shopping Service?

Proxy Shopping Service Image

We are now offering services to "shop on your behalf" for products that are not available on our site, but are available at other online shops in Japan.

You can also order multiple items from different Japanese shops (including CDJapan) easily and have them shipped out together without further charges.

Why CDJapan Proxy Shopping Is Chosed?

  • CDJ Branded Quality

  • Order Items from Different Japanese Shops

  • Clear & Simple Handling Fees

  • Since 20 years, our online shop is the best place to directly order the latest CDs, DVDs, Blu-rays, figures/good characters, plastic models, books, magazines, video games, Japanese craft and more officially released in Japan.

  • We will take exceptional care in handling and packaging of your prized products, like always. Your items will undergo thorough inspection and then carefully packaged into durable boxes.

  • Our friendly customer support staff will be on standby in times of need.

    • You can easily order multiple items from different shops together in one order at CDJapan.

    Once all items you'd like to purchase are listed on our site, all you need to do is to add to your shopping cart together and make a purchase.

    Your estimated order total including domestic/international shipping fees, handling fees, as well as VAT can be confirmed in your order summary.
    There will be no additional charge for the handling fees.

    For more details see here: Handling Fees & Other Costs

    Service Flow

    Proxy Flow PC Proxy Flow SM

    *You can skip the "Request Phase" if you are going to buy an item that is already listed on CDJapan.
    Simply put it into your cart just like regular (non-proxy) items.


    More detailed flow is here: CDJapan Proxy Shopping Step-by-Step Guide

    Try Request Your Item

    You can make a proxy request for almost any merch available at Japanese shopping site.
    You have multiple ways to make a request for the proxy shopping.

    *This step is unnecessary if you are purchasing a proxy product already listed on the CDJapan site.
    Simply add the item to your cart and purchase.


    • [A] Make a request by using the search bar
    • [B] Make a request via a CDJapan product page

    Select Mercari, Yahoo! Shopping or Rakuten, and you will be able taken to the respective search engine.

    Or, you can send a request with the purchase link if you’ve already done your search.

    Request Item Request Item with the Purchase Link
    Mercari Search Mercari Search
    Yahoo! Shopping Search Yahoo! Shopping Search
    Rakuten Shopping Search Rakuten Shopping Search
    Send Request Icon

    Request item
    with the Purchase Link

    Mercari Icon

    Mercari Search

    Yahoo Icon

    Yahoo! Shopping
    Search

    Rakuten Icon

    Rakuten Shopping
    Search



    * In "Mercari Search & Purchase", you can immediately purchase items without making a request.
    * For more detailed guide, visit Mercari Purchasing Guide.

    A "Proxy Shopping Request" button, in green or yellow, appears when an item is no longer available on CDJapan.
    With that button, you can send a request for checking the availability & price for our proxy shopping service.

    After receiving your request, our staff will search your item on Japanese sites.

    Request banner sample
    * A price of a proxy-shopping item depends on a shop we will purchase it from, so it could be significantly higher than its regular price for its rarity.

    * If the button doesn't appear on the page, that means we've already checked the availability of the item and found there's no stock on the Japanese market.

    *You are not obliged to purchase at the point of making a proxy request.
    This is also the case if you are not satisfied with the price, shipping fees, or conditions.

    *A request for some items may be declined due to shipping restrictions and our restriction policy.


    See more information at: CDJapan Proxy Shopping Step-by-Step Guide

    Working Days


    On days marked in red, our proxy shopping service process is closed.
    (We can't respond to your proxy requests nor make a purchase for your items.)

    Handling Fees & Other Costs

    Proxy fee

    Proxy Shopping Service Fees

    Content Price
    Standard Fee 1,200 yen per order
    Service Fee 300 yen per proxy item

    Other Costs

    Content Price
    International Shipping Fees Estimated (*1)
    Customs Duties & Import VAT/GST Depending on your order/country (*2)

    Optional Services

    Content Price
    Insurance Plan 500 yen 0 yen with DHL, FedEx, EMS, or Register Airmail
    Package Consolidation 300 yen
     

    ^ *1. International Shipping Charge only occurs as an estimate, the difference between the actual price will be either charged or refunded in the next transaction.

    ^ *2. You can confirm VAT in the order summary if your order is applicable for VAT/GST advance payment.
    If your order is applicable to pay VAT/GST upon delivery, VAT and duties will not be included in the estimated order total.
    For more details see here: Customs Duties and Import VAT

    * Whereas usually one parcel is sufficient for one order, in case the volume of your Requested Order exceeds the capacity of the largest box we have available, the order will be split accordingly.
    Handling Fee, optional services fee (if applicable) and international shipping charge will apply depending on the number of packages your Requested Order entails.

    Optional Services

    Insurance Plan

    500yen 0yen with DHL, FedEx, EMS, or Register Airmail

    * Insurance Plan: By choosing DHL, FedEx, EMS, or Registered Airmail, you ordered will be insured for any damage and or loss occurred during transit.
    In which case, CDJapan will refund in full (item price + shipping + other service fees occurred) or replace damaged/missing item(s) accordingly.

    For more details please refer to Proxy Shopping insurance terms and conditions.

    Package Consolidation

    For 300yen extra

    Better packaging and cushioning means better protection for your prized items. We highly recommend this service for valuable items.

    Double Packaging

    Air cushions to better protect the contents from impact.

    More protective layers to eliminate gaps inside the box.

    How to Order Items from Different Japanese Shops Together

    All you need to do is to add to your shopping cart all items you'd like to purchase together, and place your order.

    All items will be shipped together in one package when all of them become available for shipment, regardless of whether they are sold at different shops.

    * Please note that it is not impossible to add Proxy Items to any existing order or to move them from one order to another because you will be making your Initial Payment right when you place your order.
    Please place orders you wish to combine in one instance.

    * Maximum box size: W: 78cm x D:47cm x H:33cm

    * Service not applicable for orders containing items with release dates 2 months apart, or if the combined size does not fit the largest box available.

     

    Important Notes

    * Payment methods are limited to Credit card, PayPal and Alipay


    * You will be charged with international shipping fees or volume weight fees(*) afterwards if your order is applicable due to size/weight.

    (Volume Weight Fee: DHL & FedEx charges a volume weight fee affected by the amount of space that it occupies, rather than the actual weight.)


    * Proxy Shopping item(s) cannot be added to existing orders. Please note confirmed orders containing Proxy Shopping item(s) cannot be modified or canceled.



    * Please be advised that items may be sold out or fluctuate in price from the time we receive your order, to the time we actually place the order to other websites.
    If the price offered at other websites turn out to be more than 1,000yen than the price originally offered at our website, we will contact you asking if you wish to proceed with the item in the new price or not.
    If the new price is over your budget, you can ask to cancel the item from your order.




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