Can I use a debit card?
How do I switch to another credit card?
When will I be charged? (Applies for pre-orders, too)
Why did I receive a refund after a while?
Why is my credit card charged twice?
Why did you charge me again when I added items to my Paypal order?
Can I use a debit card?
Yes, as long as it has a MasterCard or Visa logo and is an international card.
How do I switch to another credit card?
Please register the credit card you'd like to use and then inform the last 4 digits of the new card by email. Make sure to include your order number too.
(info@cdjapan.co.jp)
When will I be charged? (Applies for pre-orders, too)
Credit Card
When you place your order, we will process a credit authorization for your purchase which is a step where the card issuer grants the store an authorization to process the payment. This is not an actual charge. The charge will be made either on the shipping date or, if the order takes longer than 25days to ship out, we will charge on the 25th day from placing your order. So if your product is a pre-order, you'll be likely to be charged on the 25th day from the ordering date.
Debit Card& PayPal & Alipay
All payments are completed right when you place your order.
Why did I receive a refund after a while?
When you place an order by a credit card, we only process your card for authorization. Since we do not finalize the charge right away, some card issuers will release that the amount that was put on hold for authorization which may seem like a refund. However we confirm that your order is fine and that we will finalize the charge either on the shipping date or, if the order takes longer than 25days to ship out, we will charge on the 25th day from placing your order.
Why is my credit card charged twice?
When you place your order, your credit card issuer will process a credit authorization for the amount of your purchase. The authorization request will appear on your statement, but it is not a charge. It's an attempt to reserve the charge that we will make in the future. This will be released after a while as it is not an actual charge.
We will finalize the charge on the shipping date or, if your order takes longer to ship, we will finalize the charge approximately 25 days after you place your order.
This may look like a double charge, but we confirm that your funds will only be deducted once.
Why did you charge me again when I added items to my Paypal order?
When you add on items to a Paypal order, we have to make a new charge each time for the new order total. Then we will process a refund for the original transaction.
So at first, it may seem like a double charge, but we confirm that the original transactions have been refunded.
Let us know if you do not see the refunds.